Gowise Smart Parcel Locker FAQ

Gowise Smart Parcel Locker Malaysia FAQ (13.6.2023)

 

1. What is a Gowise Smart Parcel Locker Malaysia?

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Gowise Smart Parcel Locker Malaysia is a smart parcel locker solution system for enhancing and facilitating the drop-off and collection of parcels & documents anytime at the location of your choice.

 

2. Where is my nearest Gowise Smart Parcel Locker Malaysia?

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Gowise Smart Parcel Lockers Malaysia can be found in strategic locations such as residential areas and office buildings. Find the nearest Gowise Smart Parcel Locker Malaysia from your location HERE.

 

3. How could I use the Gowise Smart Parcel Locker Malaysia's service?

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You need to download the Gowise App for free and register as a user to use the Gowise Smart Parcel Locker Malaysia's service.

 

4. What address should I ship my packages to?

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Use your building/ condo or your unit address as a receiving address during checkout for your online purchase.

 

5. How do I track my parcel(s) that has(have) been sent to Gowise Smart Parcel Locker Malaysia?

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You will receive both Whatsapp Message and Gowise App notification after courier staff drop-off your parcel in Gowise Smart Parcel Locker Malaysia. If your mobile number is not registered on Whatsapp, you will receive SMS and Gowise App notification.

 

6. Do you have a weight limit? (Should be based on parcel size)

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No more than 60kg for the largest compartment.

 

7. What is the size limit for the Gowise Smart Parcel Locker Malaysia compartment?

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In CM

Small  : 21.5cm (H) x 38.5cm (W) x 50.0cm (D)      

Medium : 24.3cm (H) x 38.5cm (W) x 50.0cm (D)

Large : 40.1cm (H) x 38.5cm (W) x 50.0cm (D)

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In FT

Small  : 0.71ft (H) x 1.26ft (W) x 1.64ft (D)      

Medium : 0.80ft (H) x 1.26ft (W) x 1.64ft (D)

Large : 1.32ft (H) x 1.26ft (W) x 1.64ft (D)

 

8. Can I put two or more parcels in the same locker compartment?

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Yes, only allowed to do so if the same courier staff has delivered the parcels at the same time and all parcels can be stored within the compartment size limit.

 

9. What happens if I do not collect the parcel after 24 hours?

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We will send a notification as a reminder for you to collect your parcel.

 

10. What if I am overseas?

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We will send a notification as a reminder for you to collect your parcel. If your parcel hasn't been collected after the maximum period of 72 hours, the Admin will contact your Building/ Condo Management to have a better arrangement.

 

11. How could I contact Gowise if I encounter parcels related issues?

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You could message us through the Gowise App Chatbox, where our Customer Service Executive will assist and reply to you as soon as possible.

 

12. What is Gowise's Operation Hours?

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Monday to Friday : 9am-5pm

(exclude public holidays)

 

13. If there's an emergency which is out of Gowise operation hours how could I contact Gowise?

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You may inform your management office crews through whatsapp. They will become the coordinator to settle your issues.

 

14. How could I Top Up credit in my Gowise App Account ?

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You could Top Up using the FPX services, Touch n Go, Boost, Grabpay, Shopee Pay, UnionPay and Mcash.

 

15. Could I put Food into the Gowise Smart Parcel Locker?

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No, you are not allowed to put Food into the Gowise Smart Parcel Locker.